During the pandemic, teleworking has allowed continuous businesses and job opportunities as a way to cope with the consequences of the COVID-19 pandemic. While many sectors experienced a devastating drop in economic activity in employment, falling income, and business closures, teleworking allowed many to have jobs. 

Before the pandemic, less than 3% of wage earners worked from home, but after isolation measures went into effect, 20-30% had to transition to working remotely from home. Especially in less developed countries, teleworking helped cushion the negative impacts of the crisis on labor markets and contributed to the preservation of millions of jobs. Vinicius Pinheiro, the International Labour Organization (ILO) director for Latin America and the Caribbean, said that teleworking would continue to be an option and generate new opportunities in the future.

A report from the ILO advises that while it is too early to predict the extent of the effectiveness of teleworking, countries and societies must be prepared to assume that this modality is here to stay, either as a convenient solution for some people and companies or through the proliferation of hybrid forms that combine work at establishments with work from home.

The report also says that "informal workers, self-employed, young, with lower qualifications and with low earnings, who experienced the greatest job losses and hours worked, especially in the first half of 2020, had much less access to teleworking”. This could be because these countries are characterized by a labor structure with an overall low level of information and communication technology use and high technological gaps. 

The analysis by ILO highlights some relevant aspects that must be addressed to face the challenges of teleworking:

• Voluntariness and agreement between the parties

• Organization and working time

• Health and safety at work

• Equipment and work items

• Protection of the right to privacy of workers

• Gender dimension and telework

• The role of social actors

• Labor relationship and compliance with legislation

The International Labour Conference No. 109, held in June 2021, urges to utilize and adapt teleworking and other new work arrangements to retain jobs and expand decent work opportunities through regulation, social dialogue, collective bargaining, and workplace cooperation.